About the Role
Legend Hospitality Managers Limited, a premier management consultancy firm driven by quality service and superior industry standards, is seeking a dynamic and detail-oriented Front Office Supervisor. In this role, you will be instrumental in creating wealth for investors by implementing best practices, leveraging modern technology, and leading a high-performing team. If you possess a passion for hospitality excellence and a strong leadership background, we invite you to advance your career with us in Nigeria.
Key Responsibilities- Supervise daily operations of the front office, ensuring seamless guest check-ins, check-outs, and general inquiries.
- Train, mentor, and evaluate front desk staff to maintain high service standards and professional etiquette.
- Handle and resolve guest complaints promptly and effectively to guarantee maximum satisfaction.
- Monitor room availability, rates, and VIP arrivals in collaboration with the reservations and housekeeping departments.
- Prepare daily, weekly, and monthly front office reports for management review.
- Ensure compliance with hotel security, safety, and cash-handling procedures.
- Minimum of a Ordinary National Diploma (OND) or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- At least 2 to 3 years of proven experience in a front office or guest relations supervisory role within the hospitality industry.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in hotel management software and general office technology.
- Strong leadership capabilities with the ability to work under pressure in a fast-paced environment.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and continuous training within a reputable hospitality management firm.
- A supportive, collaborative, and innovative work environment.