About the Role
Wertvoll Consulting Services is recruiting on behalf of our esteemed client, South Merits Royal Hotels and Suites, Calabar, for a dynamic and customer-focused Front Office Staff / Receptionist. In this pivotal role, you will serve as the warm, welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable hospitality experience from arrival to departure. If you possess a passion for exceptional service and a strong background in hospitality administration, we invite you to advance your career with our reputable team in Calabar.
Key Responsibilities- Greet and welcome guests warmly upon arrival and departure with professional etiquette.
- Manage the front desk operations, including check-in, check-out, room reservations, and billing processes.
- Handle incoming phone calls, inquiries, and guest feedback efficiently and courteously.
- Coordinate with housekeeping and other departments to ensure guest requests and room preferences are promptly met.
- Maintain accurate daily logs of front office transactions, room availability, and guest particulars.
- Provide reliable information regarding hotel amenities, local attractions, and services.
- Minimum of OND, HND, or Bachelor's Degree in relevant fields.
- Proven working experience as a Front Office Staff, Receptionist, or Customer Service Representative within the hospitality industry.
- Excellent verbal and written communication skills in English.
- Proficiency in hotel management software and basic computer operations (MS Office).
- Strong interpersonal skills, patience, and the ability to multitask in a fast-paced environment.
- Impeccable grooming and professional presentation.
- Professional and supportive work environment fostering career growth.
- Attractive remuneration package and opportunities for professional training and development.
- Staff accommodation provided, making this an ideal opportunity for applicants relocating from outside Calabar.
- Be part of a reputable and expanding hospitality brand managed by Wertvoll Consulting Services.