About the Role
BA Gladiators is seeking a dynamic and results-driven Front Office Manager to lead our front-of-house operations. In this role, you will ensure that every guest receives personalized, professional service from arrival through departure while maintaining strict operational discipline and commercial awareness. If you are passionate about hospitality excellence and team development, we want you to join our growing team.
Key Responsibilities- Manage daily front desk, reception, and guest service operations to ensure seamless check-in and check-out procedures.
- Oversee room reservations, availability, allocation, and minimize unnecessary room downtime.
- Handle and resolve guest feedback, complaints, and special requests promptly and professionally.
- Ensure accurate guest billing, cash handling, POS transactions, and financial reporting in collaboration with the finance department.
- Supervise, train, schedule, and mentor front office staff to maintain high service standards.
- Maintain secure handling of guest data and ensure effective use of the hotel Property Management System (PMS).
- Bachelor's degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 to 5 years of progressive experience in hotel front office or guest services operations.
- Proven experience in a supervisory or managerial hospitality role.
- Strong proficiency in hotel Property Management Systems (PMS) such as Opera, Protel, or Cloudbeds.
- Excellent leadership, communication, problem-solving, and guest-relations skills.
- Solid understanding of hotel occupancy, billing accuracy, and basic revenue management principles.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within the hospitality industry.
- Dynamic and supportive work environment.