About the Role
Miva Open University is a Pan-African Open Distance e-Learning University committed to enabling learners to reach their maximum potential by delivering top-tier tertiary education through high-quality content and immersive practical experiences. We are currently seeking a friendly and detail-oriented professional to join our dynamic team as a Front Desk Representative in Nigeria. As the primary face of our institution, you will play a crucial role in shaping a positive initial impression and ensuring seamless daily administrative operations for our academic community.
Key Responsibilities- Greet and welcome students, faculty, and visitors, creating a warm, professional, and inclusive atmosphere at the reception desk.
- Manage incoming phone calls and emails, delivering prompt information or routing inquiries to the appropriate university departments.
- Provide frontline assistance to students regarding general inquiries, admissions, enrollment, and registration procedures.
- Coordinate appointment scheduling, maintain comprehensive calendars, and manage room bookings for classes, meetings, and campus events.
- Update and maintain accurate student and faculty records within the institutional database while ensuring data confidentiality.
- Handle routine administrative duties including document preparation, data entry, filing, and managing office supplies.
- Resolve student complaints professionally and escalate complex issues to relevant academic or administrative units.
- Minimum of a Bachelor's Degree or HND from a recognized tertiary institution.
- Proven work experience in a front desk, receptionist, or customer service role, preferably within an educational environment.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Outstanding organizational, time-management, and multitasking competencies with meticulous attention to detail.
- Proficiency in office software applications, database management, and modern office communication equipment.
- Demonstrated ability to maintain confidentiality, exercise discretion, and remain calm under pressure.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a pioneering e-learning institution.
- A collaborative, supportive, and vibrant work culture.
- Health insurance and other staff welfare benefits.