About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. We provide payment, banking, credit, and business management tools designed to help enterprises succeed. We are currently looking for a dynamic Category Manager based in Port Harcourt to act as the trusted advisor and ongoing point of contact for our Moniebook customers post-onboarding.
Key Responsibilities- Own the customer relationship lifecycle, driving long-term satisfaction, retention, and expansion revenue.
- Conduct regular proactive check-ins, product training, and Quarterly Business Reviews (QBRs) to ensure value realization.
- Monitor customer health metrics, usage data, and support trends to identify at-risk accounts and prevent churn.
- Collaborate with internal Product, Engineering, and Sales teams to resolve complex issues and explore upsell opportunities.
- Act as the internal voice of the customer, gathering feedback to shape product development and enhance the user experience.
- Manage the end-to-end renewal process smoothly while securing long-term customer commitments.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 3 to 5 years of proven experience in customer-facing roles such as customer success, account management, or client services within SaaS or retail tech.
- Exceptional interpersonal, communication, and conflict-resolution skills.
- Strong data-driven mindset with the ability to analyze usage trends and translate them into actionable strategies.
- Must currently reside in Port Harcourt.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement in a fast-paced fintech environment.
- Collaborative and innovative workplace culture.