About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a dynamic Offline Customer Support Officer to provide high-quality, timely, and professional support to walk-in customers and WhatsApp group communities nationwide. In this role, you will serve as the crucial first point of contact, resolving technical issues, handling service-related concerns, and ensuring every customer enjoys a seamless experience aligned with our core standards and values.
Key Responsibilities- Act as the primary point of contact for walk-in customers nationwide and manage customer inquiries across WhatsApp communication platforms.
- Deliver prompt, accurate, and professional responses to all customer service requests and inquiries.
- Accurately log all customer support interactions and issues into the tracking system for seamless follow-up.
- Collaborate closely with internal cross-functional teams to guarantee timely issue resolution and escalate complex cases when necessary.
- Adhere strictly to approved communication scripts, service guidelines, and operational procedures while maintaining customer data privacy.
- Collect, document, and report valuable customer feedback to drive continuous improvement in our products and services.
- Minimum educational qualification of a BSc or HND in any relevant discipline.
- 1 to 2 years of proven experience in a customer service or support role.
- Must have completed the mandatory NYSC program or possess a valid exemption certificate.
- Exceptional written and verbal communication skills tailored for physical and digital interactions.
- Strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Meticulous attention to detail with strict adherence to data privacy guidelines.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a fast-growing fintech ecosystem.
- A collaborative, dynamic, and inclusive work culture.