About the Role
PalmPay is building a dynamic ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences. We are currently looking for a vibrant and professional Front Desk Receptionist to join our team in Nigeria. In this role, you will serve as the first point of contact for our organization, providing exceptional reception and administrative support while ensuring a welcoming, secure, and well-organized front office environment.
Key Responsibilities- Welcome and attend to visitors, clients, and guests with high levels of professionalism and courtesy.
- Receive, screen, and direct incoming phone calls and general inquiries to the appropriate personnel.
- Manage the reception area, ensuring it maintains a clean, professional, and orderly appearance at all times.
- Receive, sort, and distribute incoming mail, couriered parcels, and other corporate correspondence efficiently.
- Maintain accurate and up-to-date visitor logs and front desk records for security and compliance purposes.
- Schedule, coordinate, and manage appointments, meetings, and conference room reservations.
- Respond to basic inquiries regarding company operations and direct guests accordingly.
- Support general administrative, clerical, and office coordination activities as needed.
- Monitor front office supplies and initiate replenishment requests when inventory runs low.
- Coordinate seamlessly with office assistants, security personnel, and other internal support teams.
- Maintain strict confidentiality regarding all company, employee, and visitor information.
- Possession of a Bachelor’s degree or HND in Business Administration, Management, or a related field.
- 1 to 3 years of proven professional experience in a front desk, receptionist, customer service, or administrative role.
- Exceptional verbal and written communication skills paired with strong interpersonal abilities.
- Impeccable telephone etiquette and a demonstrated passion for outstanding customer service.
- Proficiency in using Microsoft Office applications and standard office productivity tools.
- Strong organizational, time-management, and multitasking capabilities in a fast-paced environment.
- Professional appearance, demeanor, and a positive, approachable attitude.
- Competitive salary package with regular performance reviews.
- Comprehensive health insurance coverage.
- Opportunities for professional growth within a fast-growing fintech ecosystem.
- A collaborative, vibrant, and innovative work culture.