About the Role
Greywood Hotels and Apartments is currently seeking a polished and customer-centric Professional Front Office Personnel to join our vibrant team in a serene and well-secured environment. In this role, you will serve as the primary point of contact for our guests, ensuring their stay begins with a warm welcome and seamless check-in experience. We pride ourselves on providing clean, comfortable accommodation to work professionals, corporate entities, and leisure travelers alike. If you possess a passion for exceptional customer service and a flair for hospitality, we invite you to elevate your career with us.
Key Responsibilities- Greet and welcome guests warmly upon arrival, ensuring a pleasant and professional first impression.
- Handle guest check-ins, check-outs, room assignments, and manage reservations efficiently through the property management system.
- Process guest payments, issue accurate receipts, and reconcile daily front desk transactions.
- Respond promptly to guest inquiries, requests, and complaints via phone, email, or in person, ensuring swift resolution.
- Coordinate with housekeeping and maintenance departments to ensure rooms meet our high standards before guest occupancy.
- Maintain accurate records of guest interactions, room availability, and general front office logs.
- Provide local information regarding dining, transportation, and entertainment to enhance the guest experience.
- Minimum of an Ordinary National Diploma (OND) in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Front Office Personnel, Receptionist, or similar role within the hospitality industry.
- Exceptional verbal and written communication skills in English.
- Proficiency in using hotel management software and Microsoft Office suite.
- Strong interpersonal skills with a patient, customer-oriented, and problem-solving mindset.
- Ability to multitask, work under pressure, and maintain a professional demeanor at all times.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A serene, safe, and supportive working environment.
- Staff meals and other attractive company-wide incentives.