About the Role
Tirta Ayu Spa Nigeria brings authentic Javanese Spa treatments with a blend of ancient therapeutic remedies and modern-day spa rituals for healthy living and total well-being. We are currently looking for a pleasant, friendly, and disciplined Front Desk Receptionist to join our dynamic team and serve as the warm face of our establishment.
Key Responsibilities- Welcome clients warmly, answer incoming telephone calls, and respond to general inquiries promptly.
- Take bookings, schedule appointments accurately, and manage scheduling conflicts efficiently.
- Check in spa clients seamlessly as they arrive for their scheduled treatments.
- Handle cashiering duties, provide facility tours, and actively promote spa services and retail product sales.
- Manage cancellations professionally and maintain effective time management throughout the shift.
- Maintain a positive, friendly attitude while appearing professional and well-groomed at all times.
- Ensure the daily cleanliness and welcoming ambiance of the spa lobby and reception area.
- Perform general clerical duties and administrative tasks as assigned by management.
- Proven work experience in customer service roles, front desk operations, or relevant hospitality positions.
- Strong interpersonal, verbal, and written communication skills.
- Ability to remain calm and work efficiently under pressure with minimal supervision.
- Familiarity with professional spa etiquette and luxury wellness standards.
- Good working knowledge of Microsoft Word and Excel.
- Exceptional organizational and multitasking abilities.
- A university degree from a recognized institution.
- Competitive salary package with performance incentives.
- Opportunity to work in a serene, luxurious, and health-focused environment.
- Staff discounts on authentic Javanese spa treatments and wellness products.
- Professional growth and continuous training opportunities in the hospitality sector.