About the Role
Are you passionate about natural beauty and exceptional customer care? Maya Organics, a leading indigenous African organic skincare company, is looking for a vibrant and customer-centric Customer Service Representative to join our dynamic team. In this role, you will be the primary voice of our brand, ensuring our customers receive prompt, empathetic, and effective support across various channels as they explore our premium organic skincare, hair, and body fitness products.
Key Responsibilities- Respond promptly to customer inquiries via email, social media direct messages, telephone, and live chat.
- Provide expert guidance on Maya Organics skincare, hair, and body fitness products to help customers make informed purchasing decisions.
- Manage order processing, tracking, and coordinate with the logistics team to ensure timely delivery.
- Handle customer complaints, troubleshoot product issues, and resolve concerns with a high degree of empathy and professionalism.
- Maintain accurate records of customer interactions, transactions, inquiries, and comments in the company database.
- Gather valuable customer feedback and share insights with the product development and marketing teams.
- Minimum of OND, HND, or Bachelor's degree in a relevant field.
- Proven experience as a customer service representative, preferably within the e-commerce, beauty, or retail sector.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a patience-driven attitude.
- Proficiency in using CRM software, social media platforms, and general office tools.
- A genuine passion for organic skincare and the beauty industry in Africa.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Generous staff discounts on all Maya Organics skincare and wellness products.
- A collaborative, inclusive, and growth-oriented work environment in Nigeria.
- Continuous training and professional development opportunities.