About the Role
Whip Smart Service Providers Limited is a premier home care and service delivery company with offices in Lagos and Port Harcourt, dedicated to matching clients with exceptional care and support. We are currently seeking a dynamic, customer-focused, and detail-oriented Front Desk / Quality Control Officer to join our professional team in Lagos. In this vital dual-purpose role, you will serve as the welcoming face of our organization while ensuring that all products meet our rigorous quality assurance standards before dispatch.
Key Responsibilities- Welcome and attend to walk-in clients, visitors, and stakeholders in a professional, warm, and courteous manner.
- Handle incoming customer enquiries via phone, email, and in-person, providing accurate and helpful information regarding our services and products.
- Perform thorough quality control checks on cookware and related items before packaging and dispatch.
- Carefully wrap, package, and label products according to company standards to ensure safe and damage-free delivery.
- Maintain accurate operational records through prompt and precise data entry.
- Keep the front desk, reception area, and work zones clean, organized, and presentable at all times.
- Report any product defects, operational bottlenecks, or quality issues immediately to management.
- Provide administrative and operational support to various departments as assigned.
- Uphold company policies and maintain high standards of service excellence across all daily tasks.
- Minimum of an Ordinary National Diploma (OND) from a recognized institution.
- Previous proven experience working in a front desk, customer service, administrative, or quality control role will be a distinct advantage.
- Exceptional interpersonal, verbal, and written communication skills.
- Strong organizational skills with a high level of attention to detail.
- Proficiency in basic computer operations and data entry.
- Ability to multitask and thrive in a fast-paced work environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional development and continuous training within a supportive work culture.
- Dynamic and engaging work environment with standard working hours from Monday to Friday.