About the Role
Skyline International Tourism and Hospitality Ltd (SITH), the hospitality division of the Skyline Group and proud franchisee for Pizza Hut in Nigeria, is seeking a dynamic and customer-focused Call Centre Agent to join our rapidly expanding team. As the fastest-growing food and beverage company in Nigeria, we pride ourselves on delivering exceptional service and world-class dining experiences. If you have a passion for customer satisfaction and thrive in a fast-paced environment, this is the perfect opportunity to advance your career with a global brand.
Key Responsibilities- Handle inbound and outbound customer calls, inquiries, and orders efficiently and professionally.
- Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction and brand loyalty.
- Provide accurate information regarding Pizza Hut menu items, promotions, pricing, and store locations.
- Process customer orders accurately through the designated management systems.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Collaborate with store operations and delivery teams to ensure seamless order fulfillment.
- Minimum of OND, NCE, or Bachelor degree in a relevant field.
- Proven experience working in a customer service or call centre role, preferably within the hospitality or F&B industry.
- Exceptional verbal and written communication skills in English.
- Strong active listening skills and the ability to handle challenging customer situations with patience and empathy.
- Proficiency in using computers, CRM software, and call centre telephony systems.
- Ability to work in shifts, including weekends and public holidays.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for career growth within Nigeria's fastest-growing F&B company.
- A supportive, vibrant, and professional working environment.