About the Role
Garment Care Limited, Nigeria's premier dry cleaning service provider since 1999, is looking for a dynamic and customer-oriented Customer Relations Officer to join our professional team in Lagos. In this role, you will be the friendly face of our brand, ensuring every client enjoys a seamless and welcoming experience from drop-off to pickup while upholding our high standards of fabric care excellence.
Key Responsibilities- Attend to customers dry cleaning and laundry needs, ensuring a warm and comfortable environment in accordance with company guidelines.
- Receive, sort, inspect, and book customer garments and household items accurately into the system.
- Advise customers on the best cleaning processes for various fabrics, answering any related inquiries professionally.
- Handle customer complaints proactively, offering effective solutions to ensure total satisfaction.
- Manage front-office communication, including answering telephone calls and liaising with internal departments.
- Process financial transactions efficiently, including generating bills, daily account balancing, and cash remittances.
- Prepare and submit accurate work journals and operational reports on schedule.
- Perform garment railing and tagging tasks and execute additional duties assigned by the Customer Relations Manager.
- Minimum of OND/HND or Bachelor's degree in a relevant field.
- Proven experience in customer service, front desk management, or a similar retail environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Basic financial literacy with experience in handling cash transactions and billing.
- Proficiency in using computer systems and basic office applications.
- Ability to multitask efficiently in a fast-paced setting.
- Competitive salary with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement.
- A supportive, vibrant, and customer-focused work environment.