About the Role
Lauvee Beauty Salon is a premier luxury destination located in the heart of Wuse 2, Abuja, offering an exclusive range of beauty services including hairstyling, braiding, makeup, microblading, lash extensions, and pedicures. We pride ourselves on exceptional customer care and are currently seeking a polished, welcoming, and highly organized Front Desk Officer to join our dynamic team. As the face of our luxury brand, the successful candidate will serve as the initial point of contact, ensuring every client enjoys a seamless, warm, and professional experience from arrival to departure while expertly managing daily front-desk operations.
Key Responsibilities- Welcome and attend to clients in a warm, professional, and courteous manner upon arrival.
- Manage client appointments, bookings, cancellations, and rescheduling efficiently.
- Answer incoming calls, respond to client enquiries, and provide accurate information regarding salon services and pricing.
- Coordinate walk-in clients and seamlessly assign them to available stylists and beauty professionals.
- Process client payments securely and maintain accurate daily transaction records.
- Coordinate effectively with braiders, nail technicians, stylists, and management to ensure smooth daily operations.
- Handle client feedback and resolve complaints professionally, escalating issues to management when necessary.
- Maintain a clean, pristine, and welcoming reception area at all times.
- Promote signature salon services and recommend suitable packages to clients to drive sales.
- Ensure strict adherence to salon policies and high standards of customer service.
- Minimum of 1 to 2 years of relevant work experience in a similar role.
- Proven previous experience working as a front desk officer or receptionist in a salon or luxury hospitality setting is strictly required.
- Exceptional verbal and written communication skills with a polished and professional personal presentation.
- Strong interpersonal, multitasking, and time-management abilities to thrive in a fast-paced environment.
- Familiarity with digital booking platforms, point-of-sale systems, and basic computer applications.
- High attention to detail, reliability, punctuality, and a proactive approach to teamwork.
- Competitive salary package with performance incentives.
- Staff discounts on all luxury salon and beauty treatments.
- A serene, elegant, and professional working environment in Wuse 2.
- Opportunities for professional growth and skills development.