About the Role
Akiavic Blue Roof Hotel is a charming family-run boutique hotel located in the heart of Ondo City, Ondo State. We pride ourselves on providing a warm, welcoming, and memorable experience for every guest who walks through our doors. We are currently seeking a polished, articulate, and customer-focused Front Desk Officer / Receptionist to join our dedicated hospitality team and serve as the primary point of contact for our visitors.
Key Responsibilities- Greet all guests warmly and professionally upon arrival and departure, ensuring a delightful first impression of the hotel.
- Handle room reservations, check-ins, and check-outs efficiently using our management systems.
- Manage telephone inquiries, direct calls to appropriate staff members, and respond to guest emails promptly.
- Process guest payments, issue accurate receipts, and maintain daily front office financial records.
- Address guest complaints, inquiries, and special requests with patience, empathy, and effective problem-solving skills.
- Coordinate closely with the housekeeping and maintenance departments to ensure rooms are pristine and ready for occupancy.
- Provide visitors with helpful information regarding hotel amenities, local attractions, and transportation in Ondo State.
- Possess a relevant academic qualification, preferably a Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven previous experience working as a receptionist, front desk agent, or customer service representative, ideally within the hospitality industry.
- Excellent verbal and written communication skills in English, with a friendly and approachable demeanor.
- Strong computer literacy, including proficiency in Microsoft Office applications and hotel booking software.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment and manage time effectively.
- High attention to detail and a proactive attitude toward resolving guest issues.
- Must reside in or be willing to commute to Ondo City, Ondo State.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skills development within a reputable boutique hotel.
- A supportive, family-oriented work culture that values employee wellbeing and teamwork.
- HMO health benefits and other staff welfare incentives.