About the Role
Skingenic Pro Esthetics is a premier medical spa and professional skin clinic located in Ikeja, Lagos, Nigeria. As the service subsidiary of BrownskingirlBSG Skincare, we specialize in advanced, evidence-based dermatological procedures with a core clinical focus on treating textured skin, acne, and barrier damage. We are currently looking for a passionate, skilled, and values-driven Front Desk / Client Service Officer to join our growing team and represent our commitment to healthy skin, science, innovation, and exceptional client care.
Key Responsibilities- Greet clients warmly and manage the front desk reception area professionally.
- Handle client inquiries, appointment bookings, walk-ins, and rescheduling via phone, email, and messaging platforms.
- Process payments, issue receipts, and maintain accurate daily sales and transaction records.
- Provide detailed and accurate information about our skincare treatments, products, and clinic services.
- Ensure the reception and waiting areas remain clean, welcoming, and well-organized at all times.
- Coordinate client flow between the reception and clinical staff to ensure seamless appointment schedules.
- Handle client feedback and resolve inquiries promptly with a high level of empathy and professionalism.
- Minimum of OND, HND, or Bachelor's degree in a relevant field.
- Proven work experience as a Front Desk Officer, Customer Service Representative, or similar role, preferably in a beauty, wellness, or medical spa environment.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a polished, professional, and welcoming demeanor.
- Proficiency in using computers, booking software, and basic office productivity tools.
- Ability to multitask, manage time effectively, and remain calm in a fast-paced environment.
- Reside in or around Ikeja, Lagos, or be willing to commute reliably.
- Competitive salary and growth opportunities within a fast-expanding beauty and wellness brand.
- Work in a modern, supportive, and collaborative team environment.
- Continuous training to grow your customer service and administrative skills.
- Direct contribution to a brand dedicated to healthy skin, wellness, and community impact.