About the Role
Maison Fahrenheit, situated in the heart of Lagos, Victoria Island, is a boutique hotel that combines elegant design, personalized service, and a fusion of modern and African aesthetics. We are currently seeking a dedicated and experienced Front Desk Officer to join our dynamic hospitality team and help us craft unforgettable experiences for our guests.
Key Responsibilities- Welcome and register hotel guests in a warm, professional, and efficient manner
- Handle seamless check-ins and check-outs, ensuring all guest preferences and billing details are accurate
- Manage room reservations, walk-ins, and strategic room assignments to optimize occupancy
- Respond promptly to guest inquiries, requests, and feedback with a high level of customer care
- Maintain precise guest records, manage accounts, and handle financial transactions securely
- Coordinate closely with housekeeping, maintenance, and other hotel departments to ensure exceptional service delivery
- Minimum of 1 to 2 years of professional experience in a hotel front desk or reception role
- Demonstrated proficiency and hands-on experience using Opera Property Management System (PMS)
- Comprehensive understanding of standard hotel check-in and check-out procedures
- Strong administrative skills with the ability to manage reservations and guest accounts accurately
- Exceptional interpersonal, customer service, and communication skills
- Professional, well-presented demeanor with a naturally friendly and welcoming personality
- Flexibility to work varied shifts, including weekends and public holidays
- Reliable, highly organized, and capable of working effectively under pressure in a fast-paced environment
- Competitive salary package commensurate with experience
- Opportunities for professional growth within a unique boutique hotel environment
- HMO health insurance coverage
- Staff meals and other attractive hospitality perks