About the Role
Blue Apple Hotel, located in Awoyaya, Ibeju-Lekki, Lagos, in strategic partnership with Wertvoll Consulting Services, is currently seeking a competent, passionate, and service-driven Front Desk Officer to join its dynamic hospitality team. In this pivotal role, you will serve as the welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable stay.
Key Responsibilities- Manage professional guest reception, including warm greetings, efficient check-ins, and smooth check-outs.
- Handle incoming reservations via phone, email, and walk-ins with high accuracy and attention to detail.
- Provide exceptional concierge and guest services, addressing inquiries, resolving complaints promptly, and fulfilling special requests.
- Coordinate with housekeeping and other departments to ensure room readiness and maintain high service standards.
- Maintain accurate daily records of room occupancy, guest transactions, and billing procedures.
- Relevant academic qualifications (OND/HND/BSc in Hospitality Management or a related field).
- Proven prior experience working in a front desk or customer service role within the hospitality industry.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in hotel management software and basic office tools.
- A professional demeanor with a strong passion for delivering outstanding customer service.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a premier hospitality environment.
- A vibrant, supportive, and dynamic work culture in a prime Lagos location.