About the Role
Life Point Medical and Diagnostics Ltd, a trusted healthcare provider located in Surulere, Lagos, is seeking a dedicated and professional Front Desk Officer to join our growing team. In this pivotal role, you will serve as the warm and welcoming face of our facility, ensuring every patient and visitor receives exceptional care and efficient administrative support from the moment they arrive.
Key Responsibilities- Welcome and attend to patients, visitors, and clients professionally, providing accurate information about our diagnostic services, procedures, and turnaround times.
- Handle patient registration accurately within our system, verifying personal details while strictly maintaining patient confidentiality.
- Prepare invoices, communicate test charges, receive payments, issue receipts, and coordinate billing with the finance team.
- Liaise seamlessly with laboratory scientists, phlebotomists, and doctors to coordinate sample collection and track test statuses.
- Manage telephone calls, emails, and appointments promptly, directing inquiries to the appropriate departments.
- Maintain well-organized physical and electronic records, filing laboratory requests and preparing daily administrative reports.
- Possession of an OND, HND, or B.Sc. in Business Administration, Health Administration, Public Administration, or a related field.
- 1 to 3 years of proven experience in a front desk, customer service, or administrative role within a hospital, diagnostic centre, or healthcare environment.
- Familiarity with Laboratory Information Systems (LIS) or Hospital Management Systems is a distinct advantage.
- Proficiency in Microsoft Office suite with exceptional verbal, written, and interpersonal communication skills.
- Strong attention to detail, excellent time-management abilities, and a patient-focused, calm demeanor under pressure.
- Competitive salary commensurate with experience.
- Opportunities for professional growth and skills development in a modern medical diagnostic setting.
- A supportive, collaborative, and health-focused work environment in the heart of Lagos.