About the Role
Ren San & Co. is a boutique management and business support service firm specializing in strategic solutions for diverse clients. We are currently recruiting a dedicated Front Desk Officer to manage our luxury hospitality operations in Abuja. In this role, you will serve as the primary brand ambassador, creating a welcoming, professional, and sophisticated environment for all guests and visitors while ensuring seamless daily administrative workflows.
Key Responsibilities- Welcome and attend to guests, visitors, and clients with high standards of professionalism and hospitality.
- Manage efficient check-in and check-out processes, room allocations, and reservation schedules.
- Handle incoming calls, emails, WhatsApp messages, and general guest inquiries promptly.
- Coordinate closely with housekeeping and maintenance teams to ensure apartments and facilities remain guest-ready.
- Process payments, issue invoices, and maintain accurate booking and visitor records.
- Resolve guest feedback or complaints proactively while upholding luxury hospitality standards.
- OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 2 years of proven experience in front desk operations, customer service, or administrative roles.
- Exceptional spoken and written English communication skills with high emotional intelligence.
- Impeccable personal presentation, grooming, and professional deportment.
- Strong proficiency in Microsoft Office applications and digital communication tools.
- Competitive salary package within a fast-paced and prestigious work environment.
- Opportunities for professional growth and skills development in the hospitality sector.
- Dynamic workplace based in the prime district of Maitama, Abuja.