About the Role
Discovering Talents Academy (DTA), a premier institution offering first-class education from Preschool to Primary levels using blended Nigerian, Montessori, and British curricula, is seeking a professional and vibrant Front Desk Officer. In this role, you will serve as the welcoming face of our academy, expertly bridging communication between parents, visitors, and staff while driving our student admission and conversion processes.
Key Responsibilities- Serve as the primary point of contact for all visitors, parents, and staff, maintaining a warm, professional, and organized reception area.
- Manage incoming and outgoing communications, directing inquiries appropriately and handling calls with clear, professional etiquette.
- Guide prospective parents through the admission journey, capturing data, following up proactively, and ensuring smooth enrollment processes.
- Disseminate official school broadcasts and manage communication schedules effectively using digital tools and software.
- Log and track all parent or visitor complaints in the DTA software, ensuring timely resolution and feedback.
- Strictly enforce school policies, including the prohibition of cash collections at the desk and maintaining strict data confidentiality.
- Minimum of OND/HND/BSc in relevant fields with proven experience in front desk management, customer service, or administration.
- Exceptional verbal and written communication skills with a polished, professional telephone etiquette.
- Proficiency in using school management software, Google Calendar, and basic digital tools.
- Basic social media management skills will be an added advantage.
- High level of integrity, attention to detail, and a welcoming, approachable demeanor.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a reputable educational institution.
- A supportive, collaborative, and friendly work environment.