About the Role
GUO Transport Company Limited, a leading name in Nigeria's transportation and logistics sector, is seeking a dynamic and dedicated Customer Services Representative to join our growing team. In this pivotal role, you will serve as the crucial link between our valued passengers, logistics clients, and terminal operations, ensuring seamless travel and parcel delivery experiences across our network.
Key Responsibilities- Monitor vehicle movements, departures, arrivals, and schedules to guarantee timely passenger transportation and dispatch.
- Coordinate bus allocations, supervise loading processes, and promptly escalate any operational delays or vehicle shortages.
- Act as the primary contact for logistics inquiries, expertly handling parcel bookings, rates, and delivery timelines.
- Supervise parcel packaging, registration, inspection, and waybill documentation to ensure absolute compliance with safety standards.
- Track shipments in transit, proactively update customers, and resolve complaints or claims efficiently.
- Maintain accurate transaction records in the CRM system and support revenue collection processes.
- Possession of a Bachelor's Degree (B.Sc) or Higher National Diploma (HND) in a relevant discipline.
- 1 to 4 years of proven experience in customer service, transport operations, or logistics management.
- Excellent communication, problem-solving, and interpersonal skills.
- Strong proficiency in utilizing CRM software and maintaining accurate documentation.
- Ability to thrive in a fast-paced environment and manage multiple operational tasks simultaneously.
- Competitive salary package with performance incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within the transport industry.
- A collaborative, supportive, and dynamic work environment.