About the Role
Ecofitnesshub Limited is a fast-growing, premier fitness centre established in 2021 with branches across Nigeria's major cities, Lagos and Abuja, and a bold vision for global expansion. We offer bespoke fitness solutions, world-class training programs, and a dynamic environment designed to promote health and wellness. We are looking for a professional and customer-focused Front Desk Officer to join our vibrant team and serve as the welcoming face of our facility.
Key Responsibilities- Welcome members and visitors warmly, ensuring seamless check-in and strict access control across the facility.
- Handle incoming calls, emails, and social media direct messages promptly and professionally.
- Explain gym packages, up-sell memberships, personal training sessions, and wellness products to prospective clients.
- Maintain accurate membership records, process card and transfer payments, and update client databases.
- Manage general front desk operations, including sorting mail, data entry, and maintaining a tidy reception area.
- Monitor facility safety, enforce gym rules, report suspicious activities, and support emergency response protocols.
- Collaborate with trainers and management to create engaging social media content highlighting success stories and ongoing promotions.
- Minimum of a Ordinary National Diploma (OND) in Business Administration, Communications, or a related field.
- Proven work experience as a Front Desk Officer, Receptionist, or Customer Service Representative, preferably in hospitality or fitness.
- Exceptional verbal and written communication skills with a friendly and approachable demeanor.
- Proficiency in using office software, data management systems, and basic social media tools.
- Strong multi-tasking abilities with a keen eye for detail and effective problem-solving skills.
- Passionate about health, fitness, and promoting a wellness-driven lifestyle.
- Competitive salary with performance-based incentives.
- Free access to state-of-the-art gym facilities and wellness programs.
- Opportunities for professional development and continuous training.
- A vibrant, energetic, and supportive work environment with career growth potential.