About the Role
SS3 Boutique Hotel, a premier hospitality destination located in the heart of Port Harcourt, is seeking a professional and vibrant Front Desk Officer to join our dedicated team. Known for our top-notch customer service, security, and convenience, we provide a home-away-from-home experience for business and leisure travelers alike. If you are passionate about hospitality and excel in guest relations, we want you to represent the face of our hotel.
Key Responsibilities- Greet and welcome hotel guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Handle room reservations, inquiries, and guest requests efficiently via phone, email, and in person.
- Manage guest billing, process payments accurately, and handle cash transactions according to hotel policies.
- Coordinate with housekeeping and maintenance teams to ensure rooms and public areas meet high standards of cleanliness and readiness.
- Provide reliable information about hotel amenities, local attractions, and travel directions, including proximity to the Port Harcourt Mall and airport.
- Handle guest feedback and complaints professionally, resolving issues promptly to ensure high satisfaction rates.
- Maintain accurate records of daily front desk operations, guest logs, and room occupancy.
- Minimum of 3 years of relevant experience in a front desk or customer service role within the hospitality industry.
- Possession of a relevant academic qualification from a recognized institution.
- Exceptional verbal and written communication skills with a polite and professional telephone etiquette.
- Impeccable personal presentation, grooming, and a positive, customer-first attitude.
- Ability to multitask, remain calm, and work efficiently in a fast-paced environment.
- Must currently reside in Port Harcourt, Rivers State.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A supportive and dynamic work environment in a prime hotel location.