About the Role
Lock and Sum Consulting is proud to partner with Tay, a brand-new luxury gym and football pitch facility launching in Jos, Plateau State. We are searching for an energetic Front Desk Officer who possesses a genuine passion for sports, delivers exceptional customer service, and is eager to contribute to the success of a growing lifestyle brand from day one.
Key Responsibilities- Welcome all members, guests, and visitors warmly and professionally upon arrival at the facility.
- Manage front desk operations, including answering phone calls, handling inquiries, and directing communications.
- Process facility memberships, day passes, and retail sales accurately using the management software.
- Maintain a neat, organized, and welcoming reception area that reflects the luxury standards of the facility.
- Coordinate booking schedules for the football pitch and gym sessions efficiently.
- Address customer feedback and resolve minor issues promptly and professionally.
- Minimum of OND, NCE, or relevant academic qualification from a recognized institution.
- Prior experience in customer service, front desk operations, or hospitality is strongly preferred.
- Genuine interest in sports, fitness, and health club environments.
- Demonstrated core values including high integrity, punctuality, and a positive attitude.
- Excellent communication and interpersonal skills with the ability to engage diverse clientele.
- Competitive salary with performance incentives.
- Opportunity to be part of an exciting new brand launch in Jos.
- Staff access to gym and sports facilities.
- Professional growth and career development opportunities in a structured environment.