About the Role
Cedarcrest Hospitals is a leading modern specialist medical center in Abuja, Nigeria, dedicated to delivering world-class healthcare. We are currently seeking a dynamic and customer-oriented Front Desk Officer to join our professional administrative team. In this role, you will serve as the primary point of contact for patients, visitors, and vendors, ensuring a warm, welcoming, and efficient reception experience that aligns with our commitment to excellence.
Key Responsibilities- Greet patients, visitors, and staff warmly and direct them to the appropriate departments or personnel.
- Manage incoming phone calls, inquiries, and emails in a professional and timely manner.
- Handle patient check-ins, register new visitors, and maintain accurate records using the hospital management software.
- Schedule appointments and coordinate follow-up visits while ensuring minimal waiting times.
- Manage cash or card payments, issue receipts, and reconcile basic daily front desk financial transactions.
- Maintain a clean, organized, and professional reception and waiting area at all times.
- Handle patients' complaints or inquiries with empathy, discretion, and strict adherence to medical confidentiality policies.
- Minimum of a Bachelor's Degree or Higher National Diploma (HND) in Secretarial Administration, Mass Communication, Humanities, or a related field.
- Proven work experience as a Front Desk Officer, Receptionist, or Customer Service Representative, preferably in a hospital or corporate environment.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hospital management software.
- Strong organizational skills with the ability to multitask in a fast-paced medical environment.
- High emotional intelligence, patience, and a pleasant demeanor.
- Competitive salary with regular performance reviews.
- Comprehensive health insurance coverage for staff and dependents.
- Opportunities for professional development and continuous training within the healthcare sector.
- A supportive, collaborative, and world-class working environment in Abuja.