About the Role
Benin Medical Care is a world-class healthcare facility located along Adesuwa Grammar School Road in the heart of Benin City. Commissioned in November 2019, we provide comprehensive general and specialist medical services to individuals and families. We are currently seeking a dynamic and empathetic Front Desk Officer to deliver exceptional reception services, ensuring a seamless and positive patient experience from the moment they arrive.
Key Responsibilities- Welcome and attend to patients, visitors, and stakeholders with professionalism, courtesy, and empathy.
- Register new and returning patients accurately within the hospital information system.
- Schedule, confirm, and manage patient appointments efficiently to support optimal patient flow.
- Provide clear information regarding hospital services, clinic schedules, and medical procedures.
- Direct patients and visitors to appropriate departments and healthcare professionals.
- Manage incoming phone calls, enquiries, and messages with excellent telephone etiquette.
- Maintain a clean, orderly, and welcoming reception and waiting area.
- Liaise with clinical and administrative departments, including Billing, Nursing, and Pharmacy.
- Handle patient feedback and complaints professionally, escalating issues when necessary.
- Ensure strict confidentiality of all patient and hospital records at all times.
- Minimum of OND, HND, or Bachelor's Degree in Business Administration, Hospitality, Public Administration, or related fields.
- Prior experience in customer service, front desk operations, or a healthcare environment is an advantage.
- Proficiency in computer systems, data entry, and hospital management software.
- Exceptional interpersonal, communication, and multitasking abilities.
- High standard of personal presentation and professional integrity.
- Competitive salary commensurate with experience.
- Opportunities for professional growth in a modern healthcare environment.
- A supportive, collaborative, and rewarding workplace culture.