About the Role
Teestone Hotels & Apartments is a premier modern boutique hotel located in the peaceful heart of Ikeja, just minutes away from the Murtala Muhammed International Airport. We are currently seeking a dynamic and customer-focused Front Desk Officer to serve as the welcoming face of our establishment. In this vital role, you will ensure our guests receive a warm reception and seamless service from arrival to departure, contributing to the memorable experiences we strive to create for business travelers, tourists, and staycation guests alike.
Key Responsibilities- Welcome guests warmly, providing exceptional customer service and ensuring a smooth check-in and check-out process.
- Manage room reservations, modifications, and cancellations efficiently through the hotel management system.
- Handle incoming phone calls, emails, and in-person inquiries professionally and promptly.
- Provide comprehensive information regarding hotel amenities, local attractions, and transport services in Lagos.
- Resolve guest complaints and special requests swiftly, escalating issues to management when necessary.
- Process payments, issue accurate receipts, and reconcile daily financial transactions.
- Coordinate closely with the housekeeping and maintenance departments to ensure guest rooms are pristine and ready.
- Maintain a clean, organized, and professional reception area at all times while upholding security protocols.
- Minimum of an HND or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Prior experience in a front desk, hotel reception, or customer service role is a strong advantage.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Proficiency in Microsoft Office Suite and modern hotel management software.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Professional appearance, polite demeanor, and a positive, problem-solving attitude.
- Flexibility to work varied shifts, including weekends and public holidays.
- Competitive salary with performance incentives.
- Opportunities for professional growth and career advancement in the hospitality sector.
- A supportive, vibrant, and professional work environment.