About the Role
Uniccon Group is building Africa’s economy through innovative technology solutions, and we are looking for a vibrant Front Desk Officer to join our dynamic team in Nigeria. In this role, you will serve as the primary face of our organization, delivering exceptional client relations, seamless front-office administrative coordination, and reliable first-line customer support within a fast-paced ICT workspace.
Key Responsibilities- Welcome visitors warmly, manage the reception area professionally, and direct guests to the appropriate departments to create an outstanding first impression.
- Handle incoming calls, emails, and walk-in requests efficiently while logging feedback and tracking escalated technical issues through to complete resolution.
- Coordinate meeting schedules, handle official correspondence, organize filing systems, and execute basic data entry and reporting tasks.
- Represent the Uniccon Group brand by communicating basic ICT product and service information clearly while maintaining high corporate standards.
- Hold an OND, HND, or BSc degree in Business Administration, Mass Communication, Marketing, or a related discipline.
- Possess a minimum of 3 years of proven experience in customer service or front desk administration, preferably within the ICT or technology service sector.
- Demonstrate strong computer literacy, including proficiency in Microsoft Office applications, professional email etiquette, and CRM software.
- Exhibit excellent interpersonal and communication skills, high emotional intelligence, strong conflict-resolution abilities, and a polished professional demeanor.
- Competitive salary package commensurate with industry standards and experience.
- Opportunities for professional growth and career advancement within a leading innovative technology group.
- A collaborative, inclusive, and modern work environment that fosters continuous learning and impactful contributions.