About the Role
Skyline Premium Hotel, in partnership with Wertvoll Consulting Services, is seeking passionate, professional, and service-ोरेंटेड individuals to join our dynamic team in Agbor, Delta State. As the first point of contact for our esteemed guests, you will play a crucial role in creating a welcoming and memorable hospitality experience. We are looking for dedicated candidates who excel in communication and customer satisfaction.
Key Responsibilities- Greet and welcome guests warmly upon arrival and departure in a professional manner.
- Manage room reservations, check-ins, and check-outs efficiently using hotel management software.
- Handle guest inquiries, requests, and complaints promptly and effectively, ensuring high satisfaction levels.
- Process payments, issue room keys, and maintain accurate daily front desk records.
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet high standards.
- Provide accurate information about hotel amenities, local attractions, and services.
- Relevant educational qualifications and prior front desk or customer service experience.
- Preferred Gender: Female.
- Outstanding verbal and written communication skills in English.
- Strong interpersonal skills with a polite, empathetic, and professional demeanor.
- Ability to multitask, remain calm under pressure, and solve problems efficiently.
- Proficiency in basic computer operations and hotel reservation systems.
- Shared comfortable staff accommodation is available for candidates residing outside Agbor.
- Work in a professional, supportive, and engaging hospitality environment.
- Continuous training and clear opportunities for career growth and development.
- Be part of an exceptional team dedicated to operational excellence.