About the Role
TeamAce Limited is a leading business solutions company dedicated to helping organizations across diverse industries thrive through the right people, bespoke processes, and innovative technology. We are currently seeking a dynamic and result-oriented Customer Service Representative to join our team in the real estate sector. In this role, you will be the primary point of contact for our clients, delivering exceptional service while actively driving telesales activities to convert prospective buyers into valued customers.
Key Responsibilities- Make and receive calls to attend to customer enquiries, provide accurate information, and effectively follow up with prospective clients.
- Handle robust telesales activities by contacting warm leads, presenting available properties, identifying customer needs, and closing sales opportunities.
- Respond promptly to customer queries across phone calls, emails, WhatsApp, and other digital channels to ensure a consistently positive brand experience.
- Maintain regular follow-ups with existing and prospective clients, providing relevant updates and escalating complex complaints when necessary.
- Record all customer interactions, enquiries, leads, and sales activities accurately to maintain a well-updated customer database.
- Collaborate closely with the sales and operations teams to guarantee seamless customer onboarding and the achievement of overall targets.
- Bachelor Degree or HND in Business Administration, Marketing, Communications, or a related discipline.
- Two to three years of proven experience in customer service, telesales, or a related role, with mandatory working experience in the Nigerian real estate industry.
- Demonstrated ability to manage high-volume calls, lead follow-ups, and customer issue resolution with professionalism and patience.
- Excellent verbal and written communication skills complemented by strong negotiation, persuasion, and relationship-management abilities.
- High proficiency in using Microsoft Office applications, email management, WhatsApp business tools, and standard CRM platforms.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement.
- Collaborative, dynamic, and supportive work environment.