About the Role
The EMEL Group, one of Nigeria's premier business conglomerates with over four decades of excellence, is seeking a professional Front Desk Officer to join our dynamic team. As the first point of contact for patients, visitors, and clients, you will play a vital role in ensuring exceptional customer service and seamless operations at our facility.
Key Responsibilities- Welcome and professionally greet all patients, visitors, and clients with courtesy and warmth
- Register new patients and maintain accurate, up-to-date patient records and documentation
- Schedule, confirm, and reschedule patient appointments while managing daily clinic schedules efficiently
- Answer phone calls, emails, and walk-in inquiries with prompt, accurate responses
- Provide comprehensive information about hospital services, visiting hours, and medical procedures
- Handle patient complaints professionally and escalate issues appropriately to management
- Assist patients with billing inquiries and direct them to appropriate payment channels
- Maintain strict confidentiality of all patient information and comply with healthcare regulations
- Manage patient filing systems and ensure proper documentation standards
- HND or Bachelor's Degree in Business Administration, Public Administration, Mass Communication, or related field
- Previous customer service or hospital reception experience (advantageous)
- Proficiency in Microsoft Office and hospital management software
- Excellent telephone etiquette and strong interpersonal communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong organizational and administrative capabilities