About the Role
Greenlife Pharmaceuticals Limited, a leading and reputable pharmaceutical company in Nigeria, is seeking a dedicated and organized Front Desk / HMO Officer to join our dynamic team in Lagos. In this role, you will serve as the primary point of contact for our clients, managing front desk operations and handling Health Maintenance Organization (HMO) related inquiries while ensuring top-tier service delivery.
Key Responsibilities- Manage front desk operations, welcoming visitors, guests, and clients with high professionalism.
- Process, verify, and register customer information accurately using the organization's internal CRM system.
- Handle HMO-related inquiries, authorizations, and ensure seamless communication between clients and healthcare providers.
- Resolve product or service problems by clarifying customer complaints, determining causes, and expediting necessary solutions.
- Maintain and update customer records and accounts accurately.
- Coordinate order changes and communicate updates to the appropriate internal departments.
- Extract and compile customer service data for scheduled and special management reports.
- Minimum of a Bachelor's degree or HND in Business Administration, Social Sciences, or a related field.
- Proven work experience as a Front Desk Officer, Customer Service Representative, or HMO Officer, preferably within the healthcare or pharmaceutical sector.
- Strong knowledge of HMO operations and health insurance processes.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and Microsoft Office suite.
- High attention to detail and ability to multitask in a fast-paced environment.
- Competitive salary with attractive healthcare and HMO packages.
- Opportunities for professional growth and career advancement within a leading pharmaceutical company.
- A collaborative, supportive, and dynamic work environment.