About the Role
JIJEDAPT Human Resources Consult Limited is seeking a dynamic and customer-focused Front Desk Executive to join our team in Nigeria. Serving as the welcoming face of our business, you will manage customer enquiries, coordinate order fulfillment, and operate our specialized management systems to ensure seamless service delivery from acceptance to final collection.
Key Responsibilities- Act as the primary point of contact for all visitors and customer enquiries, delivering professional and courteous service.
- Receive, inspect, tag, and register customer items while generating accurate job cards, invoices, and receipts using laundry management software.
- Monitor garment tracking, update order statuses, and coordinate reliable delivery and collection schedules.
- Handle customer feedback, resolve routine complaints promptly, and escalate complex operational issues when necessary.
- Maintain a neat, organized reception area and prepare daily transaction summaries and service reports for management.
- Promote company products, services, and loyalty programs to enhance customer retention.
- Hold a National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Business Administration, Marketing, Hospitality Management, or a related field.
- Possess 3 to 5 years of proven professional experience working within a dry-cleaning, laundry, or garment care organization.
- Mandatory hands-on experience operating digital laundry management software and standard Microsoft Office applications.
- Demonstrate exceptional communication skills, keen attention to detail, and a professional appearance.
- Strong capabilities in cash handling, billing accuracy, and problem-solving within a fast-paced environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a reputable HR consultancy and business optimization firm.
- A supportive, collaborative work environment that values customer excellence and innovation.