About the Role
Eris Creative Studio is a premier creative photography and content studio based in Lagos, tailored specifically for photographers, brands, content creators, and visionaries. We offer meticulously designed spaces, top-tier professional equipment, and a flexible atmosphere that empowers creatives to bring their boldest ideas to life. We are currently looking for a vibrant, organized, and customer-focused Front Desk and Customer Care Executive to join our growing team and serve as the warm, welcoming face of our studio.
Key Responsibilities- Welcome all customers, clients, and studio visitors with exceptional professionalism and warmth
- Respond promptly and professionally to phone calls, emails, WhatsApp messages, and social media inquiries
- Schedule and coordinate photography studio sessions, equipment rentals, and client walk-throughs
- Proactively follow up with inbound leads and nurture relationships with existing clients
- Process client bookings, invoices, and payment receipts accurately
- Maintain up-to-date client records, booking logs, and databases
- Deliver outstanding customer service and support before, during, and after every studio booking
- Must reside in Yaba or its immediate environs for seamless daily commuting
- Strong organizational, time-management, and multitasking abilities
- Excellent verbal and written communication skills with strong interpersonal rapport
- Proficiency in Microsoft Office Suite and Google Workspace applications
- Prior professional experience working as a receptionist, front desk officer, or customer service representative is preferred
- Familiarity with managing social media platforms and WhatsApp Business for customer engagement
- Competitive salary with performance incentives
- A vibrant, creative, and inspiring work environment in the heart of Lagos
- Opportunities for professional growth and skills development
- Staff discounts on studio rentals and creative services