About the Role
Atwood is a forward-thinking, holistic, and dynamic education company dedicated to transforming learning experiences. We are currently seeking a vibrant and professional Front Desk and Admissions Officer to serve as the welcoming face of our center. In this pivotal role, you will be the first point of contact for prospective students, parents, and visitors, ensuring they receive exceptional service while providing seamless administrative support for our educational programmes.
Key Responsibilities- Serve as the primary point of contact for the Atwood Center, greeting visitors, handling walk-ins, and managing all incoming calls with professionalism and warmth.
- Handle student and parent inquiries across various channels including phone, email, and WhatsApp Business, providing accurate information about our educational programmes.
- Manage the end-to-end admissions process, from initial inquiry and campus tours to online registration and enrollment documentation.
- Maintain accurate student records, attendance registers, and digital filing systems in compliance with company standards.
- Support the smooth daily delivery of the center's programmes by coordinating schedules, preparing materials, and liaising with academic staff.
- Utilize spreadsheets and online forms to track enrollment trends, follow up with pending applications, and generate regular administrative reports.
- OND, HND, or Bachelor's degree in Business Administration, Office Administration, Customer Service, Marketing, or a related discipline.
- At least one year of proven experience in reception, customer service, admissions, or administrative support roles.
- Exceptional spoken and written English communication skills with a polished telephone etiquette.
- Proficiency in Microsoft Word, Excel, Google Workspace, and WhatsApp Business tools.
- Strong organizational abilities, keen attention to detail, and the capacity to multitask in a fast-paced environment.
- Familiarity with digital filing systems, online registration forms, and modern office technology.
- Competitive salary package commensurate with experience and qualifications.
- Opportunities for professional growth and career advancement within a progressive educational organization.
- A collaborative, supportive, and vibrant work environment that values holistic development.
- Hands-on experience in education management, customer relations, and administrative operations.