About the Role
Telamo Properties is a fast-growing, technology-driven real estate company transforming the Nigerian housing sector. We are on a mission to simplify how people access, manage, and pay for quality residential homes, making the renting process flexible, transparent, and exceptionally convenient for modern residents. We are currently seeking a dynamic and detail-oriented Customer Relations Officer to be the welcoming face and voice of our brand.
In this role, you will play a pivotal part in shaping our clients' experiences from their very first interaction with us. If you possess a passion for exceptional service, outstanding communication skills, and a desire to grow within the innovative proptech industry, we would love to welcome you to our team in Lagos.
Key Responsibilities- Respond promptly and professionally to all new inbound customer enquiries across multiple communication channels including phone, email, and social media.
- Coordinate and schedule property viewings for prospective tenants, ensuring accurate calendar management and timely reminders.
- Provide comprehensive information about available residential properties, pricing structures, and flexible payment options offered by Telamo Properties.
- Maintain detailed and up-to-date records of customer interactions, inquiries, and viewing outcomes in our internal CRM database.
- Collaborate closely with the sales and property management teams to ensure a smooth transition from initial inquiry to property lease.
- Address customer feedback and resolve minor inquiries with empathy, efficiency, and a solution-oriented mindset.
- Minimum of 2 years of proven professional experience in customer service, sales support, front desk administration, or a related client-facing role.
- HND or Bachelor’s degree in Communications, Business Administration, Marketing, or a related field.
- Exceptional verbal and written communication skills with a polite, professional, and persuasive phone manner.
- Strong organizational skills with the ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Tech-savvy with proficiency in using CRM software, Google Workspace, and Microsoft Office applications.
- A proactive attitude, high emotional intelligence, and a genuine passion for delivering outstanding customer experiences.
- Competitive salary package with performance-based incentives and bonuses.
- Comprehensive health insurance coverage for peace of mind.
- Opportunities for rapid career advancement within a pioneering proptech company.
- A vibrant, collaborative, and inclusive work environment with ongoing professional training and development programs.