About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide payment, banking, credit, and business management tools that empower businesses to succeed. We are currently looking for a dynamic and empathetic Customer Support Officer to join our team in Niger, providing crucial offline state support and managing digital communication channels.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage customer inquiries efficiently across WhatsApp platforms.
- Provide prompt, accurate, and professional resolutions to customer service requests and technical issues.
- Log all customer interactions meticulously for tracking, follow-up, and continuous service improvement.
- Collaborate closely with internal cross-functional teams to ensure quick issue resolution and adhere to established service level agreements.
- Escalate complex or unresolved inquiries to the Regional/State Team Lead appropriately while maintaining strict data privacy and confidentiality.
- Minimum educational qualification of a Bachelor's degree (BSc) or Higher National Diploma (HND).
- 1 to 2 years of proven experience in a customer service or support role.
- Mandatory completion of the National Youth Service Corps (NYSC) or possession of a valid exemption/exclusion certificate.
- Exceptional verbal and written communication skills with high emotional intelligence and problem-solving abilities.
- Competitive salary with opportunities for career growth within a fast-paced fintech environment.
- Comprehensive health insurance and wellness benefits.
- Collaborative and innovative work culture dedicated to impactful financial inclusion across Africa.