About the Role
Stanbic IBTC Holdings PLC is a leading full-service financial services group in Nigeria, committed to delivering exceptional financial solutions across Corporate and Investment Banking, Personal and Business Banking, and Wealth Management. We are currently looking for a dedicated and analytical Fraud Detection Analyst to join our team in Lagos, Nigeria, to help safeguard our institution and our valued customers against financial crimes.
Key Responsibilities- Investigate and detect illegal, fraudulent, or improper activities by continuously monitoring accounts and analyzing emerging trends.
- Engage with customers via telephone, email, and SMS to resolve fraud cases, determine requirements, and deliver consistent service.
- Analyze bank statements and customer conduct to stay abreast of account activities and apply risk matrices effectively.
- Inform customers of their rights and obligations to ensure strict adherence to regulatory requirements and internal policies.
- Report identified security threats, defects, and risks to relevant internal and external bodies in line with escalation processes.
- Update relevant banking systems with accurate alert tagging, case information, and comprehensive system history notes.
- Bachelor of Science (B.Sc.) degree in Risk Management or a related analytical field.
- Relevant professional certifications will be an added advantage.
- 3 to 4 years of experience within call centre operations and banking service environments.
- Demonstrated expertise in fraud risk management across diverse banking products, channels, and platforms.
- Strong technical competencies in fraud investigation, data management, query resolution, and written communication.
- Competitive salary package with comprehensive medical cover.
- Continuous professional development through structured training and compliance courses.
- Dynamic, inclusive, and rewarding work environment within a leading African financial institution.
- Opportunities for career growth and advancement within the Standard Bank Group network.