About the Role
SIMS Nigeria Limited, a premier distributor of world-class home appliances and electronics including Samsung, Royal, and Parsun, is looking for a vibrant and results-driven Floor Sales Executive to join our retail team. In this role, you will be the face of our brand, delivering a transformational in-store customer experience and driving business growth through proactive sales engagement across our Trans Amadi (Port Harcourt), Lagos, and Awka (Anambra) locations.
Key Responsibilities- Deliver exceptional, customer-centric in-store experiences that reflect our brand values and directly drive retail sales growth.
- Engage showroom visitors proactively, provide comprehensive product information, and successfully convert walk-ins into loyal paying customers.
- Professionally manage, de-escalate, and resolve concerns from irate or dissatisfied customers with tact and empathy.
- Handle post-purchase inquiries efficiently to ensure swift and satisfactory resolution of all customer complaints.
- Consistently meet or exceed assigned monthly and quarterly sales targets alongside key performance metrics.
- Ensure strict compliance with all established standard operating procedures and showroom guidelines during daily operations.
- Minimum of a Second Class Bachelor Degree (B.Sc / B.A) or HND in any relevant discipline.
- At least 2 years of proven professional work experience, with previous retail sales experience in home appliances being a distinct advantage.
- Exceptional selling skills backed by a strong commitment to stellar customer service and genuine interest in people.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- A reliable team player capable of thriving in a fast-paced retail environment.
- Female candidates are strongly encouraged to apply in alignment with our organizational gender balance initiatives.
- Competitive salary package with attractive sales performance incentives.
- Comprehensive health insurance coverage and employee welfare benefits.
- Continuous professional training and career development opportunities within a market-leading electronics company.
- A dynamic, supportive, and inclusive work environment with avenues for rapid career progression.