About the Role
Domeo Resources International (DRI) is seeking a dynamic and emotionally intelligent Floor Manager to oversee our customer-facing operations and deliver an exceptional shopping experience. In this vital role, you will serve as the primary bridge between our valued customers, sales teams, and management, ensuring a welcoming, organized, and professional environment across all retail sections, including our specialized kiddies area.
Key Responsibilities- Supervise day-to-day sales floor activities, maintaining high standards of cleanliness, product presentation, and operational efficiency.
- Build and maintain positive customer relationships while resolving inquiries, feedback, and complex complaints with diplomacy and patience.
- Provide front-desk support, welcoming visitors, managing appointments, and directing customer traffic effectively.
- Support the kiddies section by ensuring a safe, organized, and engaging environment for children and their parents.
- Collaborate with the sales team to achieve targets, encourage upselling, and support promotional events.
- Coordinate floor staff, monitor punctuality and conduct, and foster a collaborative and respectful working culture.
- Prepare operational reports and communicate customer feedback and trends to management.
- Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.
- Minimum of 5 years of relevant customer-facing experience in retail, hospitality, or customer relationship management.
- At least 2 years of proven experience in a supervisory or team-coordination role.
- Exceptional emotional intelligence, patience, and conflict-resolution skills under pressure.
- Proficiency in Microsoft Office and strong verbal and written communication abilities.
- Competitive salary with performance incentives.
- Opportunities for professional growth and leadership development.
- Dynamic, innovative, and supportive work environment.