About the Role
Extramileage Consults Limited is seeking a dynamic and detail-oriented Fine-Dining Restaurant Supervisor to join our client's prestigious establishment in Nigeria. In this role, you will play a pivotal part in maintaining the highest standards of hospitality, guest satisfaction, and operational excellence. If you have a passion for luxury dining and a proven track record of leading high-performing front-of-house teams, we want to hear from you.
Key Responsibilities- Supervise daily restaurant floor operations to ensure seamless service delivery and adherence to fine-dining standards.
- Train, mentor, and evaluate front-of-house staff, including waiters, hosts, and bussers, to maintain exceptional customer service.
- Manage guest relations, addressing feedback and resolving complaints promptly and professionally.
- Coordinate reservation schedules, seating arrangements, and floor plans to optimize guest flow and table turnover.
- Collaborate with the kitchen and bar management to ensure efficient communication and timely order delivery.
- Monitor inventory levels of tableware, linens, and dining supplies, coordinating reorders as necessary.
- Ensure compliance with health, safety, and hygiene regulations across all dining and service areas.
- Minimum of an Ordinary National Diploma (ND) in Hospitality Management or a related field.
- Minimum of 3 years of proven experience in a supervisory role within a fine-dining or upscale restaurant environment.
- Exceptional leadership, interpersonal, and communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Immaculate presentation and professional grooming standards suited for luxury hospitality.
- Familiarity with restaurant point-of-sale (POS) systems and reservation software.
- Starting salary of N200,000 monthly, with negotiability based on experience and competence.
- Rotational shift schedule designed to promote work-life balance.
- Staff meals provided four times a week.
- Opportunities for career growth and professional development in the hospitality sector.