About the Role
ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services in Nigeria. With over a decade of industry expertise, we deliver robust IP-based communications solutions to corporate organizations, SMEs, and residential clients. As part of our continuous growth strategy, we are currently seeking a dynamic and detail-oriented Field Support Technician to join our technical operations team in maintaining the highest standards of network service delivery and customer satisfaction.
Key Responsibilities- Ensure all new telecommunications and IT installations meet the organization's strict technical, workmanship, safety, and documentation standards.
- Conduct physical or remote quality verification, review completed installation records, and verify compliance with approved checklists.
- Analyze first-time-right performance, identify installation defects, and recommend corrective measures or targeted retraining to eliminate recurring issues.
- Enforce strict adherence to Health, Safety, and Environment (HSE) protocols through unscheduled site visits and keep records of any deviations.
- Validate pre-installation and post-installation photographic evidence, ensuring accuracy and alignment with customer and location data.
- Capture accurate infrastructure details on the GIS and diagnose network or device problems to implement effective technical solutions.
- Investigate customer complaints, repeat escalations, and revisit records to determine root causes and propose cost-effective resolutions.
- Possession of a Bachelor’s Degree in Engineering or a related technical discipline.
- Minimum of 3 years of relevant hands-on experience in the IT or Telecommunications industry.
- Demonstrated knowledge of HSE protocols, installation QA processes, and fiber/radio network infrastructure.
- Strong problem-solving skills with the ability to troubleshoot complex network and device issues.
- Excellent reporting, analytical, and interpersonal communication skills.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness coverage.
- Continuous professional development, technical training, and career advancement opportunities.
- Collaborative and innovative work environment with a leading Nigerian telecommunications brand.