About the Role
Proten International is a leading Human Capital Development and business advisory firm operating across Europe and Africa. We are currently recruiting a proactive and skilled Field Service Engineer to join our dynamic technical team in Nigeria. In this role, you will be responsible for providing exceptional on-site technical support, ensuring optimal performance of industrial machinery and specialized banking equipment for our esteemed clients.
Key Responsibilities- Carry out installation, maintenance, troubleshooting, and repair of assigned equipment at client locations.
- Provide preventive and corrective maintenance services to guarantee optimal equipment performance and minimize downtime.
- Diagnose complex technical faults and resolve equipment-related issues efficiently.
- Support cash handling and processing equipment, including banknote sorters, currency counters, cash recyclers, and ATM peripherals.
- Conduct routine facility inspections and recommend necessary component repairs or replacements.
- Prepare detailed technical service reports and maintain accurate maintenance records.
- Respond promptly to emergency service requests and technical escalations.
- Ensure strict compliance with safety standards and company operational procedures.
- Liaise effectively with customers and internal technical teams to resolve concerns.
- BSc or HND in Electrical Engineering, Electronic Engineering, or a related technical discipline.
- 1 to 2 years of relevant hands-on experience in industrial machine maintenance, technical support, or field service.
- Mandatory graduation year of 2020 or later.
- Prior experience working with cash handling, processing equipment, or banking peripherals is a distinct advantage.
- Proficiency in Microsoft Office applications for reporting and documentation.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Continuous professional development and technical training opportunities.
- A collaborative and growth-oriented work environment.