About the Role
Cobranet Limited, a leading internet service provider in Nigeria delivering state-of-the-art telecommunications solutions since 2003, is seeking a dedicated and analytical Field Performance Monitoring Officer to join our dynamic operations team. In this role, you will play a critical part in maintaining our high service standards by monitoring field performance, enforcing departmental policies, and driving continuous improvement across our technical operations.
Key Responsibilities- Continuously monitor the performance of the Field Operations Center (FOC) department to ensure strict adherence to company procedures and policies.
- Prepare and submit comprehensive daily performance reports detailing team metrics and individual engineer output to the Head of Department.
- Track and identify delays in ticket updates by coordinators, ensuring accurate and timely documentation of field operations.
- Collaborate closely with coordinators to evaluate on-site engineer performance, providing actionable feedback for improvement.
- Investigate escalated cases thoroughly to determine root causes and propose preventive solutions.
- Design, prepare, and conduct regular training sessions to address team weaknesses and keep staff updated on new technologies and policies.
- Recommend process improvements to enhance overall efficiency and effectiveness in field service delivery.
- Bachelor's Degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related field.
- Proven professional experience in operations management, preferably within the telecommunications or internet service industry.
- Basic technical knowledge of telecommunications and IT infrastructure.
- Strong analytical skills with a proven ability to interpret data and generate detailed performance reports.
- Excellent verbal and written communication, interpersonal, and problem-solving skills.
- High attention to detail and the ability to thrive under pressure while managing multiple tasks simultaneously.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a leading ISP.
- Comprehensive health insurance and other corporate wellness benefits.
- A collaborative, innovative, and professional work environment.