About the Role
Cobranet Limited was incorporated in 2003 and has grown to become a leading Internet Service Provider in Nigeria, delivering reliable internet solutions using state-of-the-art technology. We are currently looking for a detail-oriented Field Performance Monitoring Officer to join our Field Operations Center (FOC) department in Nigeria. In this role, you will be responsible for overseeing departmental performance, ensuring strict adherence to procedures, and driving continuous improvement across our field engineering teams.
Key Responsibilities- Continuously monitor the performance of the FOC department, ensuring coordinators adhere strictly to established policies and procedures.
- Prepare and submit comprehensive daily performance reports to the Head of Department, highlighting team and individual metrics.
- Track ticket updates proactively to identify delays and ensure accurate, real-time reflection of field operations.
- Collaborate closely with coordinators to identify underperforming on-site engineers and provide actionable feedback.
- Investigate escalated cases thoroughly to determine root causes and propose preventive solutions.
- Design and conduct regular training sessions to address skill gaps and keep the team updated on industry technologies.
- Drive compliance across all operations and recommend process improvements to boost overall efficiency.
- Bachelor’s Degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related field.
- Proven professional experience in operations management, preferably within the telecommunications or ISP sector.
- Strong foundational knowledge of IT and telecommunications infrastructure.
- Exceptional analytical abilities with a proven track record of preparing detailed performance reports.
- Outstanding communication, interpersonal, and problem-solving skills with high attention to detail.
- Ability to thrive under pressure, manage multiple tasks, and meet strict deadlines.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and continuous career development.
- Dynamic, collaborative, and innovative work environment with industry leaders.