About the Role
Cobranet Limited was incorporated in 2003 to provide the Nigerian market with reliable internet services, positioning itself as a leader in innovative internet solutions. We are currently seeking a dedicated Field Performance Monitoring Officer to join our Field Department in Lagos, Nigeria. In this role, you will play a crucial part in ensuring operational efficiency, monitoring team productivity, and maintaining our high standards of service delivery across all on-site activities.
Key Responsibilities- Continuously monitor the performance of the field operations team to ensure strict adherence to established procedures and company policies.
- Prepare and submit comprehensive daily performance reports to the Head of the Field Department, highlighting team and individual metrics.
- Track ticket updates in real-time, promptly identifying and addressing any delays to ensure accurate status reporting.
- Collaborate closely with coordinators to evaluate on-site engineer performance, providing actionable feedback and improvement recommendations.
- Investigate escalated operational cases to determine root causes, document findings, and propose preventive solutions.
- Design, prepare, and conduct regular training sessions to address performance gaps and update the team on new procedures and technologies.
- Recommend continuous process improvements to enhance overall field operations efficiency and compliance.
- Bachelor’s degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related field.
- Proven professional experience in operations management, preferably within the telecommunications or internet service provider industry.
- Basic technical knowledge of telecommunications systems and IT infrastructure.
- Strong analytical mindset with proven ability to interpret operational data and compile detailed performance reports.
- Excellent communication, interpersonal, and problem-solving skills with high attention to detail.
- Ability to thrive under pressure, manage competing priorities, and multitask effectively in a fast-paced environment.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous career development in a leading tech firm.
- Comprehensive health insurance coverage and other corporate staff benefits.
- A collaborative, innovative, and dynamic work environment with industry professionals.