About the Role
Cobranet Limited is a premier internet service provider in Nigeria, committed to delivering reliable, high-speed connectivity using state-of-the-art technology. We are currently looking for a dynamic and analytical Field Performance Monitoring Officer to join our growing team in Lagos. In this role, you will play a crucial part in ensuring that our field operations run seamlessly by monitoring performance, analyzing data, and maintaining strict adherence to company procedures.
Key Responsibilities- Continuously monitor the overall performance of the Field Operations Center (FOC) department and ensure adherence to established company policies.
- Prepare and submit comprehensive daily performance reports to the Head of Department, highlighting key metrics and individual achievements.
- Track and identify delays in ticket updates by coordinators to ensure accurate real-time status reporting of all field operations.
- Collaborate with team coordinators to evaluate on-site engineer performance, providing actionable feedback and recommendations for improvement.
- Investigate escalated operational cases thoroughly, determine root causes, and propose effective solutions to prevent recurrence.
- Design, prepare, and conduct regular training sessions to address team skill gaps and keep personnel updated on industry technologies.
- Drive continuous improvement initiatives to enhance the efficiency, compliance, and overall effectiveness of field activities.
- Bachelor Degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related discipline.
- Proven professional experience in operations management, performance monitoring, or a similar telecommunications environment.
- Basic technical knowledge of telecommunications infrastructure and IT systems.
- Strong analytical mindset with the ability to interpret complex data and draft detailed reports.
- Excellent communication, interpersonal, and problem-solving skills with high attention to detail.
- Ability to thrive under pressure, multitask efficiently, and manage time effectively in a fast-paced setting.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within a leading ISP company.
- Comprehensive health insurance and other attractive employee welfare benefits.
- A collaborative, dynamic, and innovative work environment.