About the Role
Carbon is a leading pan-African digital financial services platform dedicated to empowering individuals with access to credit, simple payment solutions, high-yield investments, and robust personal financial management tools. Operating across Nigeria, Ghana, and Kenya, we are a global team of over 90 professionals driven by innovation and integrity. We are currently looking for a proactive Field Monitoring Agent to join our growing team in Lagos, Nigeria, and play a critical role in risk mitigation and customer verification.
Key Responsibilities- Carry out physical visits to assigned customer and business locations to validate the accuracy and current status of provided information.
- Evaluate the operational status of businesses and retail customers during field visits, identifying significant changes requiring attention.
- Recognize early signs of financial, operational, behavioral, or location-related risks and escalate findings through appropriate channels.
- Investigate discrepancies between customer data and field observations to flag unusual activities, false representations, or potential fraud.
- Collect relevant information via direct observation and customer interaction to provide an accurate picture of the situation on the ground.
- Capture supporting evidence in strict accordance with established field verification standards.
- Ensure critical findings requiring urgent attention are promptly escalated to the relevant internal teams.
- Provide reliable field intelligence that enables informed decision-making regarding customer management, risk mitigation, and recovery actions.
- Recent graduate holding a B.Sc. or HND in Business, Finance, Economics, Social Sciences, or a related discipline.
- Strong familiarity with key commercial districts, major markets, and routes across Lagos State.
- Excellent observational and communication skills with the ability to conduct subtle, professional physical assessments.
- High comfort level using mobile applications, smartphone tools, and GPS-enabled survey platforms.
- Uncompromising personal ethics, integrity, and commitment to accurate, unbiased reporting.
- Competitive salary with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading fintech company.
- A collaborative, inclusive, and forward-thinking work culture.