About the Role
Venmac Resources Limited is a premier hospitality management company known for delivering exceptional business solutions to top-tier hotels across Nigeria. Guided by our commitment to client satisfaction and our motto, 'Thinking Beyond Boundaries,' we are currently seeking a dynamic and experienced Hotel Receptionist to join the team at Bourdillon Hotel and Apartment in Abuja.
Key Responsibilities- Manage and confirm guest reservations while ensuring accurate room allocation.
- Handle seamless check-in and check-out processes, including the verification of payment methods and issuing room keys.
- Compute guest billings accurately and post charges to guest rooms and house accounts.
- Listen and respond promptly to guest queries and requests both in-person and via telephone.
- Coordinate with the housekeeping department to inform them when rooms are vacated and ready for cleaning.
- Monitor hotel visitors and enforce established hotel rules and safety policies.
- Maintain a neat, organized, and welcoming front desk and reception area at all times.
- Proven experience working as a hotel receptionist or in a similar front office role.
- Proficiency in Microsoft Word, Excel, and eZee hospitality hotel software.
- Exceptional interpersonal, communication, and problem-solving skills.
- Innovative mindset with the ability to adapt quickly to a competitive hospitality environment.
- Competitive salary with service charge incentives after 3 months.
- Comprehensive Health Maintenance Organization (HMO) coverage.
- Daily staff lunch provided.
- Available staff quarters.
- Continuous professional training and development opportunities.